ph charm Privacy Policy – Your Data, Handled with Care

1. Information You Provide Directly

When you register an account on ph charm, we collect the personal details you submit during sign-up, including your full name, date of birth, email address, and preferred payment method. We require this information to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account correctly. If you contact our support team, we may also retain records of that correspondence to help resolve your query and improve our service. You are responsible for ensuring that all information you provide is accurate and kept up to date. Providing false or misleading information may result in account suspension or closure.

2. Information Collected Automatically

When you browse or use the ph charm platform, we automatically collect certain technical data about your device and session. This includes your IP address, browser type, operating system, pages visited, time spent on each page, and the actions you take within the platform. We use this data to maintain platform security, detect unusual activity, and improve the overall user experience for Filipino users. This information is collected through standard server logs and first-party session data. We do not use third-party advertising trackers or sell your browsing behaviour to external parties.

3. Payment and Transaction Data

To process deposits and withdrawals, ph charm collects transaction-related information such as the payment method used, transaction amounts, and timestamps. All payment processing is handled through secure, regulated payment providers operating in the Philippines, including GCash and Maya. ph charm does not store your full card or e-wallet credentials on our servers. Transaction records are retained for the period required by applicable Philippine financial regulations and for the purpose of resolving any payment disputes. For full details on how deposits work, visit our Deposit page.

4. How We Share Your Information

ph charm does not sell your personal data to third parties under any circumstances. We mayshare limited data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and customer support tools. These providers are contractually obligated to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines where required by law or where we have a legitimate legal obligation to do so. In all cases, we apply strict data minimisation principles, sharing only what is necessary. We will never share your data with unrelated commercial partners or use it for purposes beyond those described in this Privacy Policy.

5. How Long We Keep Your Data

ph charm retains your personal data for as long as your account remains active and for a reasonable period thereafter, in line with applicable Philippine data protection and financial regulations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, as required by anti-money laundering rules. Data collected for customer support purposes is kept for the duration necessary to resolve the relevant issue and for a short period afterwards. Once the retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you wish to request early deletion of your data, please refer to the Your Rights section below.

6. Your Rights Over Your Data

As a user of ph charm based in the Philippines, you have the right to request access to the personal data we hold about you at any time. You may also request corrections to any inaccurate information, or ask us to restrict how we process your data in certain circumstances. If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, contact our support team by email at support at phcharm.xyz and we will respond within a reasonable timeframe. We are committed to handling all data rights requests fairly, transparently, and without undue delay.

7. How We Protect Your Information

ph charm uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We conduct regular internal reviews of our data handling practices to ensure ongoing compliance with applicable security standards. While no online platform can guarantee absolute security, we take every reasonable precaution to keep your information safe.

8. Updates to This Privacy Policy

ph charm may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so you remain informed about how we handle your data. Continued use of the platform after any changes have been posted constitutes your acceptance of the updated Privacy Policy. If you have questions about any changes, our support team is available to assist you.